Lightning Bult Privacy Policy

Effective Date: 02/02/2026
Business Name: Lightning Bult
ABN: 48 154 093 571
Location: Brookvale, NSW, Australia
Website: www.lightningbult.com.au

Introduction
Lightning Bult is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through our website, contact forms, email subscriptions, and digital channels, including social media advertising. By providing personal information to us, you consent to the practices described in this Privacy Policy.

Information We Collect
We may collect personal information when you:

• Submit an enquiry via our website or contact form
• Call, email, or otherwise contact us
• Interact with our social media ads or landing pages
• Engage with us in person or over the phone

Personal information may include:

• Full name
• Email address
• Phone number
• Physical address
• IP address
• Details about your project or service needs
• Any other personal information you voluntarily provide

We may also collect information automatically through cookies or tracking pixels, such as:

• Device type, browser type, and location
• Pages you visit and actions taken on our website
• Interactions with ads on Facebook, Instagram, Google, or other platforms

Providing personal information is optional. However, if you choose not to provide certain details, we may be unable to provide some services, respond to your enquiry, or deliver quotes.

How We Use Your Information
We use personal information to:

• Respond to enquiries and provide quotes or services
• Schedule and deliver trades and related services
• Follow up on requests or feedback
• Notify you of new or additional products, services, or opportunities
• Personalise and improve our marketing (including digital advertising)
• Monitor the effectiveness of our ads and website
• Comply with legal obligations

We may contact you via telephone, email, SMS, or mail as necessary.

Advertising and Tracking
We may use tracking tools, including:

• Meta Pixel
• Google Analytics and Google Ads

These tools help us understand how people use our website and ads so we can improve relevance and performance. Platforms may also collect aggregated or de-identified data in accordance with their own privacy policies.

We do not sell or share personal data for marketing purposes.

Disclosure of Personal Information
We may disclose personal information:

• To employees, officers, contractors, suppliers, insurers, or professional advisers, where reasonably necessary to provide services
• To service providers, such as website hosting, CRM systems, ad platforms, or job scheduling systems; these providers are contractually required to handle information securely and confidentially
• To comply with legal obligations or regulatory requirements
• With your consent

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle information in a manner consistent with Australian privacy laws.

Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely using reputable systems and platforms, and access is limited to authorised personnel only.

Access, Correction, and Deletion
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.

Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies and Website Tools
Our website may use cookies and third-party tracking tools to:

• Improve your browsing experience
• Monitor website performance
• Measure the effectiveness of our marketing campaigns

You can disable cookies through your browser settings; however, this may affect your experience on our site.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.

Contact Us
For questions about this Privacy Policy or how your personal information is handled:

Lightning Bult
11/128 Old Pittwater Rd, Brookvale NSW 2100
📞 0480 020 802
📧 info@lightningbult.com.au